Guest Services
Weather Guarantee
If you experience rain or weather interruption that restricts rides, attractions and your fun at White Water, causing your visit to be shortened, please stop by any ticket booth before you leave to receive a complimentary return ticket valid for any operating day during the rest of this season. Season Passport holders, we will trade your Bring-A-Friend ticket for another visit. All guests must be present to receive the return visit voucher.
KNOW BEFORE YOU GO
We're Going Cashless
White Water is transitioning to smoother, safer cashless operations this season. Beginning May 23, 2026, we will accept only electronic payments such as debit cards, credit cards and mobile payments like Apple Pay and Google Pay.
Only have cash? You're still covered!
Guests will have free access to multiple easy-to-use Cash to Card Kiosks conveniently located throughout White Water.
Not Finding What You Need?
To help you plan your visit, we've compiled a list of answers to some of the most common questions we receive.